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Shipping Policy

At Serotonin Solutions, LLC we aim to provide efficient and reliable shipping options to ensure timely delivery of your orders. Our shipping policy is as follows:

  1. Ground Shipping: We offer ground shipping through USPS, with delivery typically taking 7-10 business days from the date of order processing. Please note that delivery times may vary depending on your location and any unforeseen circumstances.
  2. Expedited Shipping: For faster delivery, we also provide expedited shipping via USPS, with delivery typically taking 3-5 business days from the date of order processing. Additional charges may apply for expedited shipping, which will be calculated at checkout.
  3. Overnight Shipping: At this time, we do not offer overnight shipping services. We apologize for any inconvenience this may cause and encourage you to consider our expedited shipping option for faster delivery.
  4. Order Processing: Orders are typically processed and shipped within 1-3 business days of payment verification, excluding weekends and holidays.
  5. Shipping Confirmation: Once your order has been shipped, you will receive a shipping confirmation email from the USPS containing tracking information to monitor the status of your delivery.
  6. International Shipping: We currently only offer shipping within the United States. We do not ship internationally.
  7. Shipping Fees: Shipping fees are calculated based on the weight of your order and the selected shipping method. Shipping costs will be displayed at checkout before you complete your purchase. Shipping costs are subject to change without notice.

If you have any questions or require further assistance regarding our shipping policy, please don’t hesitate to contact our customer service team for support by email at info@doctorbobposner.com.

Return Policy

At Serotonin Solutions, LLC we strive to provide high-quality weight loss supplements that meet the needs and expectations of our customers. While we do not offer refunds as a standard policy, we understand that circumstances may arise where a return is necessary. Therefore, we may accommodate returns on a case-by-case basis, subject to the following conditions:

  1. Unopened and Sealed Products: We will consider returns for unopened and undamaged products with the original seal intact. If the seal is broken or tampered with, the product will not be eligible for return. To be eligible for a return, your item must be unused and in the same condition that you received it.
  2. Return Authorization: Customers seeking a return must contact our customer service team to request authorization for the return. Authorization may be granted or denied based on the condition of the product and the circumstances of the return. Please email info@doctorbobposner.com to initiate a return. 
  3. Timeframe: Requests for returns must be made within 30 days of the purchase date. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
  4. Proof of Purchase: Customers must provide proof of purchase, such as a receipt or order confirmation, when requesting a return.
  5. Return Shipping: The customer is responsible for shipping costs associated with returning the product unless the return is due to an error on our part or a defective product.
  6. Refund Processing: If a return is approved, refunds will be issued in the original form of payment or as store credit, at our discretion.
  7. Exclusions: Certain products may be excluded from our return policy, such as products purchased in a package such as a subscription of multiple products, promotional items or products purchased during special promotions or sales events. Products purchased as a package or subscription may be eligible for partial refund, at our discretion.
  8. Final Decision: All decisions regarding returns and refunds are at the discretion of Serotonin Solutions, LLC. We reserve the right to refuse any return that does not meet our criteria or violates our terms and conditions.

We value our customers’ satisfaction and will do our best to accommodate reasonable requests for returns. If you have any questions or concerns about our return policy, please contact our customer service team for assistance at info@doctorbobposner.com.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund by email.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@doctorbobposner.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@doctorbobposner.com and send your item to: 9289 Old Keene Mill Road Burke, VA 22015.

Shipping Returns

To return your product, you should mail your product to: 9289 Old Keene Mill Road Burke, VA 22015.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info@doctorbobposner.com for questions related to refunds and returns.